Navceed

Workflow break check · question 11 of 13 · About your support escalation

How is someone told when a ticket is late, or about to be?

A late ticket helps nobody if the alert is ignored, misses the right person, or goes to someone who has left.

Once, to a role or a rota, and the account's owner is told tooA rule alerts the support manager every hour until the ticket changesA message goes to a named personNobody is told; someone watches the queueI'm not sure

Back