Workflow break check · question 12 of 13 · About your support escalation

How does a ticket that needs engineering get an engineering issue, and how does the result come back?

A link that only displays status leaves the ticket, and the customer, behind.

An issue is created from the ticket, and closing it updates the ticket with the reason An issue is created from the ticket, but agents check its status by hand Agents copy the text across to the engineering tracker by hand Engineering is asked by chat or email; there is no issue link I'm not sure