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Workflow break check · question 13 of 13 · About your support escalation

What happens to a late or critical ticket at night, at weekends and on holidays?

Rotas and working-hours calendars are built for office hours; customers are not.

A rota covers those hours, and someone checks it for gapsA rota covers office hours and shifts onlyIt waits until the next working dayNobody has decidedI'm not sure

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