Workflow break check · question 9 of 13 · About your leads from marketing to sales

When the same person shows up twice, in the CRM or in your marketing tool, what happens?

A second record means two owners, two histories and two sets of emails.

Duplicate rules block or warn, and imports and integrations are covered too Duplicate rules exist, but imports and integrations skip them It creates a new record and someone cleans up later A person checks by hand now and then Nobody checks I'm not sure